Skip to main content

Two-Factor Authentication (2FA)

Secure your account with two-factor authentication.

What is 2FA?​

Two-factor authentication adds an extra layer of security. Even if someone knows your password, they can't access your account without your phone.

Setting Up 2FA​

Step 1: Download an Authenticator App​

Install one of these apps on your phone:

  • Google Authenticator (Android/iOS)
  • Authy (Android/iOS/Desktop)
  • Microsoft Authenticator (Android/iOS)

Step 2: Enable 2FA​

  1. Go to Settings → Security
  2. Click Enable 2FA
  3. A QR code will appear

Step 3: Scan the QR Code​

  1. Open your authenticator app
  2. Tap Add account or +
  3. Select Scan QR code
  4. Point your camera at the screen

Step 4: Verify​

  1. Enter the 6-digit code from your app
  2. Click Verify
  3. 2FA is now enabled!

Step 5: Save Backup Codes​

Important!

Save your backup codes in a safe place. You'll need them if you lose access to your phone.

Backup codes:

  • Are one-time use only
  • Allow login without your phone
  • Should be stored securely (password manager, printed copy)

Logging In with 2FA​

  1. Enter your email and password as usual
  2. When prompted, enter the 6-digit code from your app
  3. Click Verify
tip

Codes refresh every 30 seconds. If a code fails, wait for a new one.

Disabling 2FA​

  1. Go to Settings → Security
  2. Click Disable 2FA
  3. Enter your current 2FA code
  4. Confirm with your password

Lost Phone / Can't Access 2FA?​

Use Backup Codes​

  1. On the 2FA prompt, click Use backup code
  2. Enter one of your saved backup codes
  3. Access your account and set up new 2FA

Contact Support​

If you've lost both your phone and backup codes:

  1. Go to Contact Us
  2. Submit a ticket explaining the situation
  3. We'll verify your identity and help recover your account

FAQ​

What if my code isn't working?​

  • Make sure your phone's time is synced correctly
  • Wait for a new code (they change every 30 seconds)
  • Try manually entering the setup key instead of scanning QR

Can I use 2FA on multiple devices?​

Yes, scan the QR code on multiple authenticator apps during setup.

Is 2FA required?​

Not required, but strongly recommended for account security.